Privacy Policy

Last updated: 11-10-2026

Application: Usilai TVK

This Privacy Policy explains how Usilai TVK collects, uses, stores, and protects data processed through this complaint management platform.

1. Scope

This policy applies to data processed via the admin panel and related mobile/API complaint workflows, including complaint records, user profiles, complaint media, and audit history.

2. Information We Collect
  • Identity and account data (name, email, phone, role, authentication details).
  • Complaint lifecycle data (category, status updates, assignment history, remarks).
  • Uploaded content (images, optional audio, field verification media).
  • Technical and operational metadata needed for security and troubleshooting.
3. Legal Basis and Purpose of Processing
  • To register, track, investigate, and resolve complaints.
  • To enforce role-based access, account approval rules, and workflow controls.
  • To maintain service security, auditability, and legal compliance obligations.
  • To generate performance and operational reports.
4. Data Sharing and Disclosure
  • Data is shared internally with authorized personnel on a need-to-know basis.
  • Data may be disclosed when required by law, court order, or lawful government request.
  • We do not sell personal data.
5. Data Storage and Retention
  • Data is stored on controlled infrastructure used by this application.
  • Records are retained as required for complaint operations, audit, and legal obligations.
  • Retention periods may vary by data type and organizational policy.
6. Security Measures
  • Role-based authentication and session controls for administrator access.
  • Access restrictions to complaint records based on assigned permissions.
  • Reasonable administrative and technical safeguards to prevent unauthorized access.
7. Your Rights

Subject to applicable law, you may request access, correction, or deletion of personal data. Such requests are handled according to organizational policy and legal requirements.

8. Children and Sensitive Data

This platform is not intended for independent use by children. Do not upload prohibited or unlawful sensitive content unless specifically required for a lawful complaint workflow.

9. Policy Updates

This policy may be revised from time to time. Changes become effective when published on this page.

10. Contact

For privacy requests or concerns, contact your system administrator or designated data protection contact.